Welcome to BoldSellers. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.
01Acceptance of terms
By accessing and using BoldSellers' services, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.
02Description of services
BoldSellers provides e-commerce growth services for Shopify store owners, including but not limited to:
- Paid advertising management (Facebook Ads, Google Ads, etc.)
- Store optimization and conversion rate optimization (CRO)
- Email marketing setup and automation
- Average order value (AOV) optimization
- Creative design and ad content development
- Strategic consulting and growth planning
03Eligibility
You must be at least 18 years old and capable of forming a binding contract to use our services. By using our services, you represent and warrant that you meet these requirements.
04Account and registration
To access certain services, you may be required to provide information about yourself and your business. You agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized use of your account
05Service fees and payment
5.1 Pricing
Service fees will be discussed and agreed upon during your initial consultation. Pricing varies based on the scope of services required for your business.
5.2 Payment terms
- Payment terms will be specified in your service agreement
- Payments are processed through secure third-party payment processors
- All fees are in USD unless otherwise specified
- Late payments may result in service suspension
5.3 Ad spend
Our service fees are separate from your advertising budget. You are responsible for paying advertising platforms (Facebook, Google, etc.) directly. We manage these campaigns on your behalf but do not process ad spend payments.
06Service commitments and limitations
6.1 Our commitments
We commit to:
- Provide professional e-commerce growth services
- Use industry best practices in our work
- Maintain regular communication about your campaigns
- Work in your best interest to grow your business
6.2 No guarantees
Important: While we strive for excellent results, we cannot guarantee specific outcomes, sales figures, or return on investment. E-commerce success depends on many factors, including:
- Product quality and market demand
- Competition and market conditions
- Your advertising budget
- Seasonal variations
- External economic factors
Past results do not guarantee future performance.
07Client responsibilities
As a client, you agree to:
- Provide timely access to necessary accounts and information
- Grant appropriate permissions for us to manage your campaigns
- Respond to requests for information in a timely manner
- Maintain adequate advertising budget for campaigns
- Comply with all applicable laws and platform policies
- Ensure your products and services comply with regulations
08Ownership and intellectual property
8.1 Your property
You retain all ownership rights to:
- Your Shopify store and its content
- Your advertising accounts (Facebook, Google, etc.)
- Your email lists and customer data
- Your brand and trademarks
8.2 Our property
We retain ownership of:
- Our proprietary methods and processes
- Our brand and trademarks
- Tools and systems we develop
8.3 Work product
Upon full payment, you will own the advertising creative, email copy, and other materials we create specifically for your campaigns. We may retain the right to use anonymized data for case studies and marketing purposes.
09Refund policy
Refund eligibility depends on the specific service agreement:
- Initial setup fees are generally non-refundable
- Monthly retainer refunds will be prorated based on work completed
- Refund requests must be made in writing
- Advertising spend is non-refundable (paid directly to platforms)
- Specific refund terms will be outlined in your service agreement
10Service termination
10.1 Termination by you
You may terminate services by providing written notice as specified in your service agreement (typically 30 days). You will receive all completed work and retain access to your accounts.
10.2 Termination by us
We reserve the right to terminate services if:
- Payments are not received as agreed
- You violate these Terms
- You engage in fraudulent or illegal activity
- Your business violates platform policies
- The working relationship becomes untenable
11Confidentiality
Both parties agree to maintain confidentiality of sensitive business information shared during the course of our relationship, including:
- Business strategies and plans
- Financial information
- Customer data
- Proprietary methods and processes
12Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- BoldSellers shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability shall not exceed the fees paid by you in the 3 months prior to the claim
- We are not responsible for platform policy changes, account suspensions by third parties, or algorithm changes beyond our control
13Indemnification
You agree to indemnify and hold BoldSellers harmless from any claims, damages, or expenses arising from:
- Your breach of these Terms
- Your violation of any laws or regulations
- Your products or services
- Infringement of third-party rights
14Disclaimer of warranties
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
15Governing law and dispute resolution
These Terms are governed by the laws of [Your State/Country]. Any disputes will be resolved through:
- Good faith negotiation first
- Mediation if negotiation fails
- Binding arbitration if mediation is unsuccessful
16Changes to terms
We reserve the right to modify these Terms at any time. We will notify active clients of significant changes via email. Continued use of our services after changes constitutes acceptance of the new Terms.
17Third-party platforms
Our services involve working with third-party platforms (Shopify, Facebook, Google, etc.). You acknowledge that:
- We are not responsible for platform policy changes
- Platform suspensions or restrictions are beyond our control
- You must comply with all platform terms of service
- Platform fees are separate from our service fees
18Force majeure
We are not liable for failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or technical failures.
19Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
20Entire agreement
These Terms, together with your service agreement and our Privacy Policy, constitute the entire agreement between you and BoldSellers.
21Contact information
For questions about these Terms, please contact us at:
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.